Shipping policy
Shipping Policy
At Pure Rinse, we aim to deliver your order as quickly and smoothly as possible.
Processing Time
Orders are typically processed within 1–2 business days after payment is confirmed.
Once your order has been processed, it will be prepared for shipment and dispatched as soon as possible.
Shipping Time
Estimated delivery times are as follows:
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United States: 5–14 business days
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International orders: 9–21 business days (depending on destination)
Please note that delivery times are estimates and may vary based on location and external factors.
Tracking Information
All orders include tracking information.
Once your order has been dispatched, you’ll receive a confirmation email with your tracking details so you can follow your delivery.
Shipping Delays
While most orders arrive within the estimated timeframe, occasional delays may occur due to factors such as customs processing, local postal services, or peak shipping periods.
If your order has not arrived within the estimated delivery window, please contact us at support@trynorvella.com, and our team will be happy to assist you.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
Pure Rinse cannot be held responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us as soon as possible so we can try to assist before dispatch.